I hope this message finds you in good health. It is with a heavy heart that we inform you of a recent fire incident at our plant, which has destroyed our facility.  However, as the safety and well-being of our employees are a top priority, we are glad to report that no one was hurt.

As a result of the incident, we are currently unable to fulfill any ongoing orders or provide our customary services. We understand the inconvenience this may cause and extend our sincerest apologies.

Please be assured that we are working tirelessly to address the situation and restore normal operations at the earliest. Our team is actively engaging with various partners to develop and implement a solution.

We deeply appreciate your patience, understanding, and unwavering support during this period. We are committed to keeping you informed with regular updates and to being transparent about the expected timeline for resuming operations.

Should you have any urgent inquiries or concerns, please do not hesitate to contact us at 519-688-6328. Our dedicated team is available to assist you to the best of their ability given the current circumstances.

Thank you for your continued trust in us. We are determined to emerge from this stronger and more resilient, with a renewed focus on delivering quality treats and customer service.

Warm regards,
Benko Pet Foods